*HOW TO RETURN OR EXCHANGE
If your order arrives with merchandise that is incorrect, missing, or defective, please contact our Customer Service toll-free at 1.866.208.1339 within 5 business days of confirmed delivery of your merchandise. Incorrect or missing items must be reported within 5 business days of delivery, so that your claim may be processed and approved in a timely manner. Merchandise that is found to be defective may be repaired or exchanged, please contact our Customer Service as soon as possible for additional details.
We want you to be completely satisfied with your purchase. Simply return the items you do not want unused and in original condition within 30 days of confirmed delivery of your package and we will refund the purchase price or exchange the item. Shipping charges are non-refundable unless the return is due to our error. No restocking fee will be charged for shipping error. All other returned merchandise is subject to a 10% restocking fee. Merchandise that has been used and is found not to be defective or damaged or merchandise that has been opened and deemed disposable will not be accepted and will be returned to the customer at the customer's expense. We do not except shisha returns for any reason.
Merchandise should be returned via a pre-paid, insured, and traceable method to ensure a safe and documented delivery. Return packages will be processed within 3 business days and customer will be contacted.
*REFUSALS & NON-DELIVERABLES
Customer is responsible for any customs and duties that are applicable to the order. These are processed and calculated by the customs brokerage upon entrance into any country other than the USA. The charges are payable upon delivery. Refusal of these charges will result in the package being returned to Sahara Smoke Co. at an additional shipping rate that will be billed to the customer.
Incorrect addresses may also result in returned packages. If customer decides to have the package reshipped to a deliverable address, the applicable shipping charges will be billed again. If the customer decides to decline reshipment, the order will be restocked and customer will receive a refund of the purchase price of the merchandise, minus the shipping charges and a 10% restocking fee.